Online sellers who handed their logistics to us and now sell more, with fewer headaches. Reviews translated from Bulgarian.
MY Fulfillment turned out to be exactly the partner we were looking for. Since we handed them our logistics, we have stopped dealing with packing and shipping and focused fully on growing BIOLINE. Their team is responsive and precise, and they truly care about every parcel as if it were their own. I recommend them to every online seller who wants to grow without headaches.
We work with MY Fulfillment and we are happy with how they run things, how they communicate and how they treat our business. For us it matters that orders are processed quickly, customers get accurate information and the process runs without unnecessary stress. The team responds on time, helps when needed and takes on a large part of the operational work that used to take up our time every day. This gives us the peace of mind to focus on sales and on growing ShishaHome.
We work with MY Fulfillment and we are happy with how the team handles our orders. Our parcels are often not standard, because the products need more attention, proper packing and good planning. Even so, MY Fulfillment does a great job. Communication is fast, the process is well ordered, and parcels are handled carefully and on time. This matters to us, because it gives us peace of mind that customers will receive their orders in good condition.
We work with MY Fulfillment and we are happy with the accuracy, the planning and the fast processing of orders. For us it matters that customers receive their products on time and that communication around every parcel is clear and orderly. The MY Fulfillment team took over the process professionally and helped us free up time from daily logistics. This gives us the peace of mind to focus on sales, advertising and growing the project.
I strongly recommend this fulfillment service. We have been working together for quite a while now, and I can say they have saved me a huge amount of stress, pressure and time. True professionals! I used to spend whole days buried in boxes and waybills. Now everything happens automatically and without mistakes. I noticed that since they started packing and shipping for me, I have far fewer refused or returned orders than before, which cut my costs straight away. My logistics costs have come down a lot. I also have more happy customers thanks to fast delivery. Their service is at a very high level at reasonable prices. Having worked with others before, I dare say they are truly unmatched in the market. Thank you sincerely for this partnership! I recommend them without reservation!
I work with MY Fulfillment, and I no longer worry about the thing that used to stress me most: shipping. Our customers are waiting for a product that will help them feel better, so it matters that it arrives quickly and properly packed. Mihail and his team have taken this over completely. They call the customers, prepare the orders on the same day, and I can always talk to a person, not a bot. I recommend them without a second thought.
We work with MY Fulfillment and we are happy with the way the team handles order processing and communication with customers. For us it matters that the process is fast, accurate and well run, because this directly affects trust in our business. MY Fulfillment helps us save time on daily logistics and keep better control over shipping. The team responds on time, works in an orderly way and gives us the peace of mind that customers will be served properly.
10 // Team
The people behind every parcel
A real team you can rely on, not just a warehouse address. We treat every client with care.
Mihail Zhelyazkov
Managing Director
Leads the development of the company and the quality of the service. His focus is to build a fulfillment center that online sellers can rely on for fast processing, accurate communication and safe delivery of every order.
Eng. Todor Tishev
Warehouse Manager
Keeps the stock in order and oversees receiving, preparation and the movement of parcels. He checks the warehouse processes every day, so that every order leaves on time, neatly packed and checked.
Emilia
Account Manager
Looks after the key clients of MY Fulfillment. She stays in constant contact with partners, coordinates special requirements and makes sure every order gets the attention it needs.
Yoana
Client Relations Manager
The main link between our partners and our operations. Yoana makes sure every question gets an accurate answer and every challenge a quick and effective solution.
Hrisi
Call Center
Takes care of accurate and timely communication with customers. She helps confirm orders, checks delivery details and keeps contact with end customers calm and professional.
Vladimir
Operations Manager, Warehouse and Transport
Runs day-to-day warehouse operations. He keeps processes running smoothly, checks quality, plans staff schedules and coordinates transport, so that every parcel is processed and shipped on time.
04 // Our team
Meet the team
Mihail and Yoana, the people behind MY Fulfillment, and a look at how we work. The videos are in Bulgarian.
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00 // Quote
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